Frequently Asked Questions
Everything you need to know about your MedMassager experience.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do you offer a warranty on your therapeutic massagers?
Yes, all MedMassager units come with a standard 1-year manufacturer's warranty. We also offer optional lifetime protection plans for added peace of mind.
What is your return policy if I am not satisfied?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, minus shipping costs.
Can I use my HSA or FSA account for purchases?
Many customers successfully use their HSA or FSA cards to purchase MedMassager products. We recommend checking with your specific plan provider to confirm eligibility for therapeutic massage devices.
Are your products suitable for commercial or clinical use?
Absolutely. Our massagers are engineered to meet the high-performance standards required by doctors, physical therapists, and sports trainers, while remaining easy to use at home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and interest-free financing options through Affirm.